Questions
Questions families ask.
Including the ones people are too polite to ask us directly.
Does this cost anything?
No, and the free result is the whole result. It is not shortened, reordered or held back to make anything else look better. There is nothing on this site to buy. How that is paid for.
Will you sell my details?
No. We never sell your details, and we never hand them to the organisations we list. If you call somewhere we showed you, they will not have heard of us and will not be expecting you.
Do organisations pay to be listed here?
No, and there is no way to buy a better position. The order is set by whether a service covers your county, whether it is open, how authoritative the source is, and how recently it was confirmed. Nothing else. Being listed is also not an endorsement: it means we found it and checked it, not that we vouch for it.
Why do you ask about military service?
Because surviving spouses of veterans regularly qualify for benefits nobody ever mentions to them. Families do not think of a widow as a veterans case, so if we waited for it to come up it would not come up. Saying "not sure" is fine and never counts as a no.
Why do you not ask for a Social Security or Medicare number?
Because we do not need them to tell you what exists near you, and there is nowhere in our database to put them. No field, no note, no attachment. A tool like this asking for those numbers is itself a warning sign.
You showed me something with a six month waitlist. Why bother?
Because the list only starts when you join it. Long waits are normal in this world, and the families who get help in six months are the ones who joined today. Hiding waitlisted services would be a kindness that costs people half a year, so we show them and tell you the wait where we know it.
One of your listings says "worth calling to check". What does that mean?
It means we have not confirmed it in the last ninety days, so we are not willing to tell you it is open. It does not mean closed. The date we last confirmed it is on the listing. All four states are explained here.
You had nothing for my county. Does that mean there is nothing?
No, and we are careful never to say that. It means we have not researched your county yet, which is a gap in our work rather than a finding about where you live. Your Area Agency on Aging almost certainly knows what is there, and their number is in your results whatever else we found.
A service you listed has closed, or the number is wrong.
Please tell us. It is two fields, no account, and it is the single fastest way this gets more accurate for the next family. Report a change.
How do I spot the scams in this area?
Four reliable warning signs, and every one of them is common:
- A fee to apply for a free public benefit. Applying for Medicaid, veterans benefits or a county programme is always free. Paid help exists legitimately, but paying for the application itself is not that.
- Anyone who calls you first claiming to be from Medicare or Social Security. Those agencies do not cold call about your benefits.
- Being asked for a Medicare number, a Social Security number or a bank detail by anything that found you rather than the other way round.
- Urgency about a deadline you had not heard of. Real deadlines are published and can be checked. Manufactured ones cannot.
Is this medical advice?
No. We do not diagnose anything, recommend any treatment, or make any clinical judgement. This is practical navigation only: what exists, who runs it, whether it is open, and how to reach them.
Can I delete everything you have about me?
Yes, and it is real deletion rather than a flag. Your contact details are removed and what is left is an anonymous count that a county was asked about, which contains nothing that could identify you. How to ask.